How long does delivery take?
Orders are delivered by Sameday courier. The estimated delivery time is 1–2 business days from placing the order. Delays may occur because of public holidays, bad weather or technical problems beyond our control.
How much does delivery cost?
The shipping cost is calculated automatically based on the value and weight of the order and is always shown in the cart before you place the order.
Can I pick up my order in person?
No. Orders are delivered only by express courier. We do not deliver through Poșta Română and personal pickup from our premises is not possible.
How can I pay?
Cash on delivery to the courier; online by Visa or Mastercard card, processed securely by MobilPay with 3D Secure and without extra fees (Bervolo.com does not request or store card data); or by bank transfer – in this case the order is shipped after the payment is confirmed.
Can I return a product?
Yes. Under GEO 34/2014 you can return products within 14 calendar days of receipt, without giving a reason. Products must be returned in their original packaging, in the condition in which they were received, with all accessories and documents. The direct cost of returning the product is paid by the customer. Sealed products such as in-ear headphones or masks cannot be returned once the seal has been opened, for hygiene reasons.
How do I send a return?
Hand the product in personally or send it by any courier (except Poșta Română), without cash on delivery, to: SAVRATO SRL, str. Doamna Stanca 26, Făgăraș, Brașov County, 505200, phone +40 735 555 575. After shipping, send us the AWB tracking number and your bank account details for the refund. Unannounced parcels are refused. You can also use the model withdrawal form (optional).
How does the warranty work?
Send the product to the same address with the invoice (or the order number), your return address and phone number. You pay the direct cost of sending the product to us; we cover the repair and the shipment back to you. The product is tested and repaired or replaced free of charge as quickly as possible. Details: Warranty policy.
How can I contact you?
By phone at +40 735 555 575, by email at [email protected] or using the form on the Contact page.