According to Article 14, paragraph 2 of O.U.G. 34/2014, the direct costs for returning the product to us will be borne by the customer. We will subsequently cover all costs related to the repair and shipment of the repaired product back to you.
The product will be tested and replaced free of charge as quickly as possible. You may either hand-deliver the product to the address below or send it via any courier service (excluding Romanian Post) to:
SC SAVRATO SRL - 26 Doamna Stanca Street, Făgăraș, Brașov County, Postal Code: 505200 - 0743070813.
Please include the original invoice, or if not possible, provide the invoice or order number, along with your return address and phone number for shipping the repaired product back to you.
Shipments must be sent using any courier company except Romanian Post, and cash on delivery (COD) is not accepted.
Once the package is shipped, please provide us with the AWB tracking number and your bank account details for processing any applicable refunds. Unannounced packages will be refused and returned to the sender.
We aim for efficient collaboration and a prompt, amicable resolution to ensure you have the best possible experience with us.